Terms and Conditions

This agreement applies as between you, the user of the website (NLPbyTLP.com) (Website) and NLPbyTLP (a trading name of Training, Learning and Progress Ltd company no. 7067446) (NLPbyTLP), the owner of the Website.  Your agreement to comply with and be bound by these terms and conditions (Terms) is deemed to occur upon your first use of the Website.  If you do not agree to be bound by these Terms, you should stop using the Website immediately.

The Terms set forth the basis upon which NLPbyTLP will provide training courses (Training) using NLPbyTLP course materials at specified locations and times which individuals may book through the Website (Client or you).

1. ORDERS

No part of this Website is intended to constitute a contractual offer capable of acceptance.  Your order constitutes a contractual offer and NLPbyTLP’s acceptance of that offer is deemed to occur upon NLPbyTLP sending a confirmation email to you indicating that your order has been accepted.

2. WEBSITE
   
   • All content included on the Website, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of NLPbyTLP, its affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
   • You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given NLPbyTLP’s express written permission to do so.
   • The Website may contain links to other sites. Unless expressly stated, these sites are not under the control of NLPbyTLP or that of NLPbyTLP’s affiliates.  NLPbyTLP assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.  The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
   • By accepting these Terms, you are giving consent to NLPbyTLP to place cookies on your computer or device.
   • The Website is provided “as is” and on an “as available” basis. We give no warranty that the Website will be free of defects and/or faults.  To the maximum extent permitted by law, NLPbyTLP provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
   • NLPbyTLP accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

3. ACCOUNTS

• When booking Training through the Website, you may create an account which will contain certain personal details and payment information. By continuing to use the Website you represent and warrant that:
  • all information you submit is accurate and truthful;
  • you have permission to submit payment information where permission may be required; and
  • you will keep this information accurate and up-to-date.
• Your creation of an account is further affirmation of your representation and warranty.
• It is recommended that you do not share your account details, particularly your username and password. We accept no liability for any losses or damages incurred as a result of your account details being shared by you.  If you use a shared computer, it is recommended that you do not save your account details in your internet browser.
• If you have reason to believe that your account details have been obtained by another person without consent, you should contact NLPbyTLP immediately to suspend your account and cancel any unauthorised orders or payments that may be pending. Please be aware that orders or payments can only be cancelled up until provision of Training has commenced.

4. COURSE DESCRIPTIONS, BOOKING AND FEES

• Whilst every effort has been made to ensure that all general descriptions of Training available correspond to the actual training provided to the Client, NLPbyTLP are not responsible for any variations from these descriptions as the exact nature of the Training may vary depending on your individual requirements and circumstances. This does not exclude NLPbyTLP’s liability for mistakes due to negligence on its part and refers only to variations of the correct Training, not different Training altogether.
• All pricing information on the Website is correct at the time of going online. NLPbyTLP reserve the right to change prices and alter or remove any special offers from time to time and as necessary.
• If the Training booked through the Website is to begin within 14 calendar days of NLPbyTLP’s acceptance of your order, at your express request, you will be required to expressly acknowledge that your statutory cancellation rights, detailed below in clause 5, will be affected.

5. CANCELLATIONS
   • If you are a consumer based within the European Union, you have a statutory right to a “cooling off” period. This period begins once your order is confirmed and the contract between NLPbyTLP and you is formed and ends at the end of 14 calendar days after that date.  If you change your mind about the Training within this period and wish to cancel your order, please inform NLPbyTLP immediately.  Your right to cancel during the cooling off period is subject to the provisions of clause 5 .2.
   • As specified in clause 4.3, if the Training is to begin within the cooling off period you are required to make an express request to that effect. This request forms a normal part of the ordering process.  By requesting that the Training begins within the 14 calendar day cooling off period you acknowledge and agree to the following:
     • If the Training is fully performed within the 14 calendar day cooling off period, you will lose your right to cancel after the Training is complete.
     • If you cancel the Training after provision has begun but is not yet complete you will still be required to pay for the Training supplied up until the point at which you inform NLPbyTLP that you wish to cancel. The amount due shall be calculated in proportion to the full price of the Training and the actual Training already provided.  Any sums that have already been paid for the Training shall be refunded subject to deductions calculated in accordance with the foregoing.  Refunds, where applicable, will be issued within 14 calendar days after you inform NLPbyTLP that you wish to cancel.
   • To cancel Training, you must infirm NLPbyTLP, in the first instance, by telephone on 0800 2922450. The cancellation must then be confirmed by email to enquiries@nlpbytlp.com. The effective date and time of cancellation will be the date and time upon which the written (e-mail) confirmation is received by NLPbyTLP.
   • Cancellation of Services after the 14 calendar day cooling off period has elapsed shall be subject to the following terms.
   • All cancellations must be made in accordance with the provisions of this clause 5. Failure to follow the procedure set out herein may result in no refund being payable.
   • For the purposes of this clause 5 and clause 6 below, a Business Day shall be a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.
   • Our cancellation charges are as follows:

6. TRANSFERS
   • In exceptional circumstances, and at the sole discretion of NLPbyTLP, transfers to another presentation of the same Training may be allowed, subject to the provisions of this clause 6.
   • If a Client wishes to transfer their Training, they must infirm NLPbyTLP, in the first instance, by telephone on 0800 2922450. The transfer must then be confirmed by email to enquiries@nlpbytlp.com. The effective date and time of transfer will be the date and time upon which the written (e-mail) confirmation is received by NLPbyTLP.
   • Requests for a transfer can only be made to Training courses already scheduled and advertised by NLPbyTLP. NLPbyTLP cannot hold monies for Clients until a suitable Training course becomes available. If no suitable Training course is available at the time of the request for transfer, then the will have to cancel the Training and the provisions of clause 5 above shall apply.
   • Our administration charges on a transfer are as follows:

• No request for transfer made 4 Business Days or less before the Training commencement date will be accepted by NLPbyTLP and the Client will remain booked on the relevant Training.

• A transfer will only be accepted by NLPbyTLP upon receipt of the administration fee referred to at clause 6.4 above in cleared funds. The administration fee must be paid at the time of the request for transfer. In the event that the administration fee is not paid in accordance with this clause 6, the Client will remain booked on the relevant Training.

7. PERSONAL INFORMATION

• All personal information that NLPbyTLP may collect (including, but not limited to, your name and address) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.
• We may use your personal information to:
  • Provide Training to you;
  • Process your payment for Training; and
  • Inform you of new products and services available from NLPbyTLP. You may request that NLPbyTLP stop sending you this information at any time.
• We will not pass on your personal information to any other third parties without first obtaining your express permission.

8. LIMITATION OF LIABILITY

• The following provisions set out the entire financial liability of NLPbyTLP (including without limitation any liability for the acts or omissions of its employees, agents and sub-contractors) to the Client in respect of:
  • any breach of contract howsoever arising;
  • any use made by the Client of the Training or any training course materials; and
  • any representation, misrepresentation (whether innocent or negligent), statement or tortious act or omission (including without limitation negligence) arising under or in connection with the Website or Training.
• All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the contract between NLPbyTLP and the Clients.
• Nothing in these conditions excludes the liability of NLPbyTLP:
  • for death or personal injury caused by the NLPbyTLP’s negligence; or
  • for fraud or fraudulent misrepresentation.
• Subject to clause 8.2 and clause 8.3:
  • NLPbyTLP shall not in any circumstances be liable, whether in tort (including without limitation for negligence or breach of statutory duty howsoever arising), contract, misrepresentation (whether innocent or negligent) or otherwise for:
    • loss of profits; or
    • loss of business; or
    • any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses
  • NLPbyTLP’s total liability in contract, tort (including without limitation negligence or breach of statutory duty howsoever arising), misrepresentation (whether innocent or negligent), restitution or otherwise, arising in connection with the performance or contemplated performance of the contract shall be limited to the fees paid for the Training.

9. GOVERNING LAW AND JURISDICTION
   • These terms and any disputes or claims arising out of or in connection with them or their subject matter or formation (including without limitation non-contractual disputes or claims) are governed by and construed in accordance with the law of England and Wales.
   • Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms or their subject matter or formation (including non-contractual disputes or claims).
10. Privacy Policy (updated 25^thMay 2018)

    Training, Learning and Progress Ltd. is the controller for the personal information we process, unless otherwise stated.

    Should you need to contact us, you can do so by phone, email and post.

    Our postal address:

    • Flat 1, 28 Weld Road

    Birkdale

    Liverpool

    PR8 2DL

    Tel: 0800 2922450

    Our Data Protection Officer is Tom Phillips. You can contact him at tom@tlpdelivers.com or via our postal addressabove. Please mark the envelope ‘Data Protection Officer’.

     

    Most of the personal information we process is provided to us directly by you for one of the following reasons:

    • You have made an enquiry to us about our services.
    • You have made an information request to us.
    • You wish to attend, or have attended, an event.
    • You subscribe to our e-newsletter or other services such as our “Thought for the week”

    We also receive personal information indirectly, in the following scenarios:

    • Commercial data bases which we have purchased relating to individuals we believe may have a legitimate interest in our services.
    • Referrals from existing clients.

     

    Your Rights

     

    Under data protection law, you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information.

    Your right of access

    You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process. You can read more about this right here.

     

    Your right to rectification

    You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies. You can read more about this right here.

    Your right to erasure

    You have the right to ask us to erase your personal information in certain circumstances. You can read more about this right here. 

    Your right to restriction of processing

    You have the right to ask us to restrict the processing of your information in certain circumstances. You can read more about this right here.

    Your right to object to processing

    You have the right to object to processing if we are able to process your information because the process forms part of our public tasks or is in our legitimate interests. You can read more about this right here. 

    Your right to data portability

    This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated. You can read more about this right here.

    You are not required to pay any charge for exercising your rights. We have one month to respond to you.

    Please contact us at enquiries@tlpdelivers.com if you wish to make a request, or contact us on 0800 2922450

    We will not share your information with any third parties for the purposes of direct marketing.

    We use data processors who are third parties who provide elements of services for us. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.

    In some circumstances we are legally obliged to share information. For example, under a court order or where we cooperate with other European supervisory authorities in handling complaints or investigations. We might also share information with other regulatory bodies in order to further their, or our, objectives. In any scenario, we’ll satisfy ourselves that we have a lawful basis on which to share the information and document our decision making and satisfy ourselves we have a legal basis on which to share the information.

    Where we provide links to websites of other organisations, this privacy notice does not cover how that organisation processes personal information. We encourage you to read the privacy notices on the other websites you visit.

     

    We work to high standards when it comes to processing your personal information. If you have queries or concerns, please contact us at enquiries@tlpdelivers.com and we’ll respond.

    If you remain dissatisfied, you can make a complaint about the way we process your personal information to the UK supervisory authority. Please follow this link to see how to do that.

    Purpose and legal basis for processing

    When you contact us to make an enquiry, we collect information, including your personal data, so that we can respond to it and fulfil our regulatory responsibilities.

    The legal basis we rely on to process your personal data is article 6(1)(e) of the GDPR, which allows us to process personal data when this is necessary to perform our public tasks as a regulator.

    If the information you provide us in relation to your enquiry contains special category data, such as health, religious or ethnic information the legal basis we rely on to process it is article 9(2)(g) of the GDPR, which also relates to our public task and the safeguarding of your fundamental rights. And Schedule 1 part 2(6) of the DPA2018 which relates to statutory and government purposes.

    What we need and why we need it

    We need enough information from you to answer your enquiry. If you call the helpline, we won’t make an audio recording of it and we won’t usually need to take any personal information from you. But in certain circumstances we may make notes to provide you with a further service as required.

    If you contact us via email or post, we’ll need a return address for response.

    What we do with it

    We’ll set up a case file on our case management system to record your enquiry and so we can get it to the correct area of the business to be dealt with. We’ll also keep a record of our response. We use the information supplied to us to deal with the enquiry and any subsequent issues that may arise, and to check on the level of service we provide.

    How long do we keep your data?

    We will keep your data for a maximum of 6 years unless you ask us to delete it.

    Attending one of our events

    Purpose and legal basis for processing

    Our purpose for collecting this information is so we can facilitate the event and provide you with an acceptable service.

    The legal basis we rely on for processing your personal data is your consent under article 6(1)(a) of the GDPR. When we collect any information about dietary or access requirements we also need your consent (under article 9(2)(a)) as this type of information is classed as special category data.

    What we need

    If you wish to attend one of our events, you will be asked to provide your contact information including your organisation’s name and, if offered a place, information about any dietary requirements or access provisions you may need. We may also ask for payment if there is a charge to attend.

    Why we need it

    We use this information to facilitate the event and provide you with an acceptable service. We also need this information, so we can respond to you.

    What we do with it

    If you are not successful in securing a place, we’ll let you know and hold your details on a reserve list in case a place becomes available.

    If you are allocated places at an event, we’ll ask for information about any dietary/access requirements. We don’t share this information in any identifiable way with the venue, and we delete it after the event.

    We don’t publish delegate lists for events.

    What are your rights?

    We rely on your consent to process the personal data you give us to facilitate the event. This means you have the right to withdraw your consent at any time. If you do that, we’ll update our records immediately to reflect your wishes.

    For more information on your rights, please see ‘Your rights as an individual’.

    Do we use any data processors?

    Yes – we use data processors to help facilitate the events.

    We may sometimes charge a fee to attend an event. If this happens, our communications about the event will provide details of the data processor we use to collect payments.

    Attending a webinar

    Purpose and legal basis for processing

    Our purpose for collecting this information is so we can facilitate the event and provide access to it.

    The legal basis we rely on for processing your personal data is your consent under article 6(1)(a) of the GDPR.

    What we need

    If you wish to register for one of our webinars, you will be asked to provide your contact information.

    Why we need it

    We use this information to facilitate the event and provide you with an acceptable service.

    What we do with it

    We’ll email you with the webinar details before the event you registered for and email you after the event with a recording of the webinar.

    We don’t publish delegate lists for webinars.

    What are your rights?

    We rely on your consent to process the personal data you give us to facilitate the webinar. This means you have the right to withdraw your consent at any time. If you do that, we’ll update our records immediately to reflect your wishes.

    For more information on your rights, please see ‘Your rights as an individual’.

    Do we use any data processors for webinars?

    No

     

     

    Subscribing to our newsletter

    Purpose and legal basis for processing

    Our purpose for collecting the information is so we can provide you with a service and let you know about upcoming events.

    The legal basis we rely on for processing your personal data is your consent under article 6(1)(a) of the GDPR.

    What we need

    Your name and email address.

    Why we need it

    We use your email address to send you our E-newsletter.

    What we do with it

    We only use your details to provide the service.

    We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter.

    You will receive a confirmation email once you have submitted your details and then the newsletters monthly.

    What are your rights?

    We rely on your consent to process the personal data you provide to us for marketing purposes. This means you have the right to withdraw your consent, or to object to the processing of your personal data for this purpose at any time. If you do that, we’ll update our records immediately to reflect your wishes.

    For more information on your rights, please see ‘Your rights as an individual’.

    Do we use any data processors?

    Yes – we use Constant Contact to deliver the e-newsletter. For more information, please see Constant Contact’s privacy notice.

    Making an information request

    Purpose and legal basis for processing

    Our purpose for processing your personal data is so we can fulfil your information request to us.

    The legal basis for this is article 6(1)(C) of the GDPR, which relates to processing necessary to comply with a legal obligation to which we are subject.

    If any of the information you provide us in relation to information request contains special category data, such as health, religious or ethnic information the legal basis we rely on to process it is article 9(2)(g) of the GDPR, which also relates to our public task and the safeguarding of your fundamental rights and Schedule 1 part 2(6) of the DPA2018 which relates to statutory and government purposes.

    What we need and why we need it

    We need information from you to respond to you and to locate the information you are looking for. This enables us to comply with our legal obligations under the legislation we are subject to:

    • General Data Protection Regulations (2016)
    • Data Protection Act (2018)
    • Freedom of Information Act (2000)

    What we do with it

    When we receive a request from you, we’ll set up an electronic case file containing the details of your request. This normally includes your contact details and any other information you have given us. We’ll also store on this case file a copy of the information that falls within the scope of your request.

    If you are making a request about your personal data or are acting on behalf of someone making such a request, then we’ll ask for information to satisfy us of your identity. If it’s relevant, we’ll also ask for information to show you have authority to act on someone else’s behalf.

    We’ll use the information supplied to us to process your information request and check on the level of service we provide.

    What are your rights?

    For more information on your rights, please see ‘Your rights as an individual’.

    Do we use any data processors?

    No – we do not use data processors for the above.