This agreement applies as between you, the user of the website (NLPbyTLP.com) (Website) and NLPbyTLP (a trading name of Training, Learning and Progress Ltd company no. 7067446) (NLPbyTLP), the owner of the Website. Your agreement to comply with and be bound by these terms and conditions (Terms) is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms, you should stop using the Website immediately.
The Terms set forth the basis upon which NLPbyTLP will provide training courses (Training) using NLPbyTLP course materials at specified locations and times which individuals may book through the Website (Client or you).
No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and NLPbyTLP’s acceptance of that offer is deemed to occur upon NLPbyTLP sending a confirmation email to you indicating that your order has been accepted.
Number of Business Days prior to Training commencement date written notice of cancellation is received by YTI | Amount of Fee Refunded by NLPbyTLP | Administration Fee payable by Client |
21 or more | Full refund | £25 |
11 to 20 | Full refund | £75 |
5 to 10
– If NLPbyTLP are able to resell the Training to an alternative Client at full price or more
– If NLPbyTLP are able to resell the Training to an alternative Client at less than full price
– If NLPbyTLPare unable to sell the Training to an alternative Client |
Full refund
Refund of the difference between the Fee paid and the resale price
No refund |
£75
£75 £75 |
4 or less | No refund | £75 |
Number of Business Days prior to Training commencement date written notice of transfer is received by YIT | Administration Fee payable by Client |
11 or more
1st request to transfer 2nd or subsequent request to transfer |
None £75 |
5 to 10 | £75 |
Training, Learning and Progress Ltd. is the controller for the personal information we process, unless otherwise stated.
Should you need to contact us, you can do so by phone, email and post.
Our postal address:
Birkdale
Liverpool
PR8 2DL
Tel: 0800 2922450
Our Data Protection Officer is Tom Phillips. You can contact him at tom@tlpdelivers.com or via our postal addressabove. Please mark the envelope ‘Data Protection Officer’.
Most of the personal information we process is provided to us directly by you for one of the following reasons:
We also receive personal information indirectly, in the following scenarios:
Your Rights
Under data protection law, you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information.
Your right of access
You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process. You can read more about this right here.
Your right to rectification
You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies. You can read more about this right here.
Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances. You can read more about this right here.
Your right to restriction of processing
You have the right to ask us to restrict the processing of your information in certain circumstances. You can read more about this right here.
Your right to object to processing
You have the right to object to processing if we are able to process your information because the process forms part of our public tasks or is in our legitimate interests. You can read more about this right here.
Your right to data portability
This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated. You can read more about this right here.
You are not required to pay any charge for exercising your rights. We have one month to respond to you.
Please contact us at enquiries@tlpdelivers.com if you wish to make a request, or contact us on 0800 2922450
We will not share your information with any third parties for the purposes of direct marketing.
We use data processors who are third parties who provide elements of services for us. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.
In some circumstances we are legally obliged to share information. For example, under a court order or where we cooperate with other European supervisory authorities in handling complaints or investigations. We might also share information with other regulatory bodies in order to further their, or our, objectives. In any scenario, we’ll satisfy ourselves that we have a lawful basis on which to share the information and document our decision making and satisfy ourselves we have a legal basis on which to share the information.
Where we provide links to websites of other organisations, this privacy notice does not cover how that organisation processes personal information. We encourage you to read the privacy notices on the other websites you visit.
We work to high standards when it comes to processing your personal information. If you have queries or concerns, please contact us at enquiries@tlpdelivers.com and we’ll respond.
If you remain dissatisfied, you can make a complaint about the way we process your personal information to the UK supervisory authority. Please follow this link to see how to do that.
Purpose and legal basis for processing
When you contact us to make an enquiry, we collect information, including your personal data, so that we can respond to it and fulfil our regulatory responsibilities.
The legal basis we rely on to process your personal data is article 6(1)(e) of the GDPR, which allows us to process personal data when this is necessary to perform our public tasks as a regulator.
If the information you provide us in relation to your enquiry contains special category data, such as health, religious or ethnic information the legal basis we rely on to process it is article 9(2)(g) of the GDPR, which also relates to our public task and the safeguarding of your fundamental rights. And Schedule 1 part 2(6) of the DPA2018 which relates to statutory and government purposes.
What we need and why we need it
We need enough information from you to answer your enquiry. If you call the helpline, we won’t make an audio recording of it and we won’t usually need to take any personal information from you. But in certain circumstances we may make notes to provide you with a further service as required.
If you contact us via email or post, we’ll need a return address for response.
What we do with it
We’ll set up a case file on our case management system to record your enquiry and so we can get it to the correct area of the business to be dealt with. We’ll also keep a record of our response. We use the information supplied to us to deal with the enquiry and any subsequent issues that may arise, and to check on the level of service we provide.
How long do we keep your data?
We will keep your data for a maximum of 6 years unless you ask us to delete it.
Attending one of our events
Purpose and legal basis for processing
Our purpose for collecting this information is so we can facilitate the event and provide you with an acceptable service.
The legal basis we rely on for processing your personal data is your consent under article 6(1)(a) of the GDPR. When we collect any information about dietary or access requirements we also need your consent (under article 9(2)(a)) as this type of information is classed as special category data.
What we need
If you wish to attend one of our events, you will be asked to provide your contact information including your organisation’s name and, if offered a place, information about any dietary requirements or access provisions you may need. We may also ask for payment if there is a charge to attend.
Why we need it
We use this information to facilitate the event and provide you with an acceptable service. We also need this information, so we can respond to you.
What we do with it
If you are not successful in securing a place, we’ll let you know and hold your details on a reserve list in case a place becomes available.
If you are allocated places at an event, we’ll ask for information about any dietary/access requirements. We don’t share this information in any identifiable way with the venue, and we delete it after the event.
We don’t publish delegate lists for events.
What are your rights?
We rely on your consent to process the personal data you give us to facilitate the event. This means you have the right to withdraw your consent at any time. If you do that, we’ll update our records immediately to reflect your wishes.
For more information on your rights, please see ‘Your rights as an individual’.
Do we use any data processors?
Yes – we use data processors to help facilitate the events.
We may sometimes charge a fee to attend an event. If this happens, our communications about the event will provide details of the data processor we use to collect payments.
Attending a webinar
Purpose and legal basis for processing
Our purpose for collecting this information is so we can facilitate the event and provide access to it.
The legal basis we rely on for processing your personal data is your consent under article 6(1)(a) of the GDPR.
What we need
If you wish to register for one of our webinars, you will be asked to provide your contact information.
Why we need it
We use this information to facilitate the event and provide you with an acceptable service.
What we do with it
We’ll email you with the webinar details before the event you registered for and email you after the event with a recording of the webinar.
We don’t publish delegate lists for webinars.
What are your rights?
We rely on your consent to process the personal data you give us to facilitate the webinar. This means you have the right to withdraw your consent at any time. If you do that, we’ll update our records immediately to reflect your wishes.
For more information on your rights, please see ‘Your rights as an individual’.
Do we use any data processors for webinars?
No
Subscribing to our newsletter
Purpose and legal basis for processing
Our purpose for collecting the information is so we can provide you with a service and let you know about upcoming events.
The legal basis we rely on for processing your personal data is your consent under article 6(1)(a) of the GDPR.
What we need
Your name and email address.
Why we need it
We use your email address to send you our E-newsletter.
What we do with it
We only use your details to provide the service.
We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter.
You will receive a confirmation email once you have submitted your details and then the newsletters monthly.
What are your rights?
We rely on your consent to process the personal data you provide to us for marketing purposes. This means you have the right to withdraw your consent, or to object to the processing of your personal data for this purpose at any time. If you do that, we’ll update our records immediately to reflect your wishes.
For more information on your rights, please see ‘Your rights as an individual’.
Do we use any data processors?
Yes – we use Constant Contact to deliver the e-newsletter. For more information, please see Constant Contact’s privacy notice.
Making an information request
Purpose and legal basis for processing
Our purpose for processing your personal data is so we can fulfil your information request to us.
The legal basis for this is article 6(1)(C) of the GDPR, which relates to processing necessary to comply with a legal obligation to which we are subject.
If any of the information you provide us in relation to information request contains special category data, such as health, religious or ethnic information the legal basis we rely on to process it is article 9(2)(g) of the GDPR, which also relates to our public task and the safeguarding of your fundamental rights and Schedule 1 part 2(6) of the DPA2018 which relates to statutory and government purposes.
What we need and why we need it
We need information from you to respond to you and to locate the information you are looking for. This enables us to comply with our legal obligations under the legislation we are subject to:
What we do with it
When we receive a request from you, we’ll set up an electronic case file containing the details of your request. This normally includes your contact details and any other information you have given us. We’ll also store on this case file a copy of the information that falls within the scope of your request.
If you are making a request about your personal data or are acting on behalf of someone making such a request, then we’ll ask for information to satisfy us of your identity. If it’s relevant, we’ll also ask for information to show you have authority to act on someone else’s behalf.
We’ll use the information supplied to us to process your information request and check on the level of service we provide.
What are your rights?
For more information on your rights, please see ‘Your rights as an individual’.
Do we use any data processors?
No – we do not use data processors for the above.
Feel free to contact us if you have any questions at all about NLP or about the services we provide. We will be delighted to chat to you and if we just happen to be busy, we promise to get back to you within 24 hours.